Position Overview
We’re seeking a strategic, results-driven professional to join our Value Realization team, focused on maximizing the value realized by every customer. This role reports directly to the Director of Value Realization.
Responsibilities
- Support strategic planning, onboarding, adoption, and renewal efforts for a portfolio of Enterprise-level accounts
- Support customers as their first point of contact and support business outcomes, product adoption, customer satisfaction, and measurable success
- Demonstrate value in Everstream products by conducting focused supply chain analyses for and with customers to solve specific supply chain questions and challenges using Everstream data and tools
- Drive supplier research, build up industry vertical knowledge and structure risk hypotheses for detail supply chain analyses
- Conduct analysis in excel and/or other analytical tools, prepare client-ready PowerPoint presentations
- Support partnering with Sales, Account Management, and Implementation teams to align on customer success plans and ensure smooth handoffs and ongoing engagement
- Travel as needed to client locations for business reviews, analysis, and relationship-building
- Be available and responsive in the event of any critical customer needs or emergencies
Required Skills
- 1-2 years’ experience in management consulting, customer success, ideally in B2B SaaS or supply chain, procurement, or transportation solutions
- Prefer to have some experience working with Enterprise-level customers and managing complex client relationships
- Depth in problem solving, supply chain analysis, and strategic planning
- Basic to intermediate Excel skills in data cleaning & management, pivot table analysis and PowerPoint building and formatting
- Strong written, verbal and interpersonal communication skills
- Ability to translate customer goals and business strategies into actionable success plans with little oversight
Experience
- 1 – 2 Years Relevant and Focussed experience
Education
- BE/BTech in CS, E&TC or a related field
- Master’s Degree in Business Administration, Supply Chain Management, or a related field
Location
- Work from office (Kalyani Nagar, Pune)
- Your home location should be Pune (India) – City limits (Strictly)
Work Timings
- Workdays : IST time Zone
- Full time Work from office
Organization
- This is a direct job with Everstream Analytics
- Fluid.Live is hiring partner for Everstream Analytics
- More about Everstream at everstream.ai