- Customer Support Specialist
Graduation or Higher
- 2+ Years of Relevant Experience
Inbound Client inquiries or request.
Communication channels includes (Chats or Messages on Social Media handles, Emails, Tickets, In-bound VOIP Calls, Chats etc.).
End client is a US based very popular consumer Mobile Application.
Strictly No Cross Sell or Up Sell is associated.
Only Client inquiries or support requests.
- Answers customer/client requests or inquiries concerning services and products and reports problem areas.
- Utilizes various systems and tools to initiate to assist and service customers.
- Continually maintain a working knowledge of all company products, services, and promotions.
- Make recommendations according to customer’s needs.
- Utilize operational systems to process purchases of all products and services.
- Administer system functions on all opening, closing, and balancing procedures according to finance guidelines.
- Solid problem-solving skills for the purpose of determining and solving customer billing issues.
- Strong verbal skills and phone skills for the purpose of gathering data for problem-solving and for communicating results to customers.
- Must be tech-savvy – desktop and mobile.
- Must be active on social media- Facebook, LinkedIn, Twitter, etc.
- Not shy; the job will require you to introduce yourself to people on the street and at our events.
- Friendly, easy to talk to, and customer service oriented.
- Willing to learn new things; the job may require learning new technologies.
Location and Timings
- Work from Home (Within City Limits of Pune -MH, IN)
- US Central Time Zone