• Customer Support Specialist


  • Graduation or Higher


  • 2+ Years of Relevant Experience


  • Inbound Client inquiries or request.
  • Communication channels includes (Chats or Messages on Social Media handles, Emails, Tickets, In-bound VOIP Calls, Chats etc.).
  • End client is a US based very popular consumer Mobile Application.
  • Strictly No Cross Sell or Up Sell is associated.
  • Only Client inquiries or support requests.

Position Overview

  • Answers customer/client requests or inquiries concerning services and products and reports problem areas.
  • Utilizes various systems and tools to initiate to assist and service customers.
  • Continually maintain a working knowledge of all company products, services, and promotions.
  • Make recommendations according to customer’s needs.
  • Utilize operational systems to process purchases of all products and services.
  • Administer system functions on all opening, closing, and balancing procedures according to finance guidelines.


  • Solid problem-solving skills for the purpose of determining and solving customer billing issues.
  • Strong verbal skills and phone skills for the purpose of gathering data for problem-solving and for communicating results to customers.
  • Must be tech-savvy – desktop and mobile.
  • Must be active on social media- Facebook, LinkedIn, Twitter, etc.
  • Not shy; the job will require you to introduce yourself to people on the street and at our events.
  • Friendly, easy to talk to, and customer service oriented.
  • Willing to learn new things; the job may require learning new technologies.

Location and Timings

  • Work from Home (Within City Limits of Pune -MH, IN)
  • US Central Time Zone

To join us send your resume to hr@fluid.live