Position Overview
As Customer Success Specialist for Supply Chain Domain, you will play a critical role in driving customer insight analyses, deepening product adoption, and building lasting strategic relationships within our Enterprise customer segment. You’ll work hands-on with some of our largest and most strategic accounts, leading them through their Value Realization journey while collaborating cross-functionally across Sales, Implementation, Product, and Support teams.
Responsibilities
- Support strategic planning, onboarding, adoption, and renewal efforts for a portfolio of Enterprise-level accounts.
- Support customers as their first point of contact and support business outcomes, product adoption, customer satisfaction, and measurable success.
- Build and maintain executive-level relationships within assigned strategic accounts.
- Demonstrate value in client’s products by conducting focused supply chain analyses for and with customers to solve specific supply chain questions and challenges using client’s data and tools.
- Drive supplier research, build up industry vertical knowledge and structure risk hypotheses for detail supply chain analyses.
- Conduct analysis in excel and/or other analytical tools, prepare client-ready PowerPoint presentations.
- Support partnering with Sales, Account Management, and Implementation teams to align on customer success plans and ensure smooth handoffs and ongoing engagement.
- Travel as needed to client locations for business reviews, analysis, and relationship-building.
- Be available and responsive in the event of any critical customer needs or emergencies.
Requirements
- Minimum 2 years’ experience in management consulting, customer success, ideally in B2B SaaS or supply chain, procurement, or transportation solutions.
- Prefer to have some experience working with Enterprise-level customers and managing complex client relationships.
- Depth in problem solving, supply chain analysis, and strategic planning.
- Basic to Intermediate Excel skills in data cleaning & management, pivot table analysis and PowerPoint building
- Strong written, verbal, and interpersonal communication skills.
- Ability to translate customer goals and business strategies into actionable success plans with little oversight.
- Passion for helping customers succeed and proactive interest in continuously improving customer experience.
Experience
- 2+ Years Relevant and Focussed experience
Education
- BBA/MBA (Supply Chain Management, Logistics, Operations or a related field)
Location
- Work from office (Koregaon Park, Pune)
Work Timings
- Rotational Shift
- Workdays/shifts can be modified at the Manager’s discretion